Category: accessibility
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Using Maturity Models to Build Accessibility That Lasts
Accessibility work often starts with urgency. A customer complaint, a legal requirement, a failed audit, or a team member raising their hand and saying, “This isn’t working for everyone.” Those moments matter, but urgency alone doesn’t create durable change. What sustains accessibility over time is structure, shared understanding, and a clear sense of progression. This…
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How to Tell Better Accessibility Stories with Data (and AI)
Accessibility work often happens behind the scenes – design thinking sessions, backlog refinements, bug fixes that never make the release notes. Because that effort is invisible, it’s easy for accessibility to be misunderstood, deprioritized, or treated as a checkbox. But when you pair data with narrative, accessibility becomes visible, meaningful, and aligned with shared goals.…
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Inclusive AI Isn’t New—But How We Use It Matters More Than Ever
Artificial intelligence might feel like the hot new thing—but for folks working in accessibility, AI has been quietly powering essential tools for decades. Whether it’s reading a street sign out loud, helping someone navigate indoors, or turning spoken words into text, inclusive technology has always been one of the proving grounds for AI. That’s why…
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If you answer it twice, make it an article
Most accessibility teams are small and we need to make the most of our available time. Answering questions from designers, developers, PMs, and customer success can be the best use of our time. But it can also be a time waste if we’re constantly answering the same questions. At Intuit, I’ve had the policy of…
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Accessibility Keyword list for filtering Voice of Customer
This list of keywords was a collaborative effort that was compiled by accessibility leaders of technology companies. They represent words customers may use that are not necessarily accessibility-specific. You can use these to find the comments that would otherwise be missed. Contribute to this list via the a11y-data-keywords project on GitHub. 508 access technology access…
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Disability Organization volunteer opportunities in your city
Volunteering with a disability organization is an incredible opportunity to gain deep empathy for your customers. You can make a sincere impact by sharing your time and resources. The following list was created for fellow Intuit Accessibility Champions to find nearby organizations. Organizations By Location Atlanta PropelATL which focuses on commuter safety and accessibility in…
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CSUN Assistive Technology Conference notes for 2025
The CSUN Assistive Technology Conference 2025, held from March 10th to 14th at the Anaheim Marriott in California, brought together a diverse global community of professionals, researchers, and individuals passionate about accessibility and inclusive design. This year’s conference featured a wide array of presentations covering topics from digital accessibility law to AI equity and innovative…
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Accessibility, Globalization, and Internationalization: Designing for a World Wide Web
This post is based on a presentation I gave in 2019 for Intuit’s Accessibility Week in Bangalore, India: Accessibility, Globalization, and Internationalization. When we talk about building global products, we often throw around acronyms like G11n (Globalization), I18n (Internationalization), and A11y (Accessibility). Too often, these are treated as separate silos. But the truth is, if…
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Trickle Down Accessibility
Ted Drake, Intuit Accessibility Sarah Margolis-Greenbaum, Intuit Accessibility CSUN 2018 Trickle-Down Accessibility – CSUN 2018 from Ted Drake Disclaimer This presentation is not about reducing your support for blind and low-vision. It’s about building better products by expanding your outreach. This topic could be considered controversial, but that’s not the intention. This is about expansion.…
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Trickle Down Accessibility – A proposal for CSUN 18
Matt May tweeted an observation in 2016 introducing Trickle-Down Accessibility and recognized prioritizing our blind customers could lead to less support for others. Sarah Margolis-Greenbaum and I will be discussing Trickle-Down Accessibility at the 2018 CSUN Assistive Technology Conference on Wednesday, March 21 at 2:20 pm in Cortez Hill C, 3rd Floor, Seaport Tower. The…