accessibility
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Designing for Cognitive Accessibility
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One of the quieter but important themes at this year’s CSUN Assistive Technology Conference was cognitive accessibility. Accessibility conversations often focus on screen readers, captions, and keyboard navigation. Those are essential. But many of the barriers people face when using technology are not physical. They are cognitive. Interfaces that are confusing, overwhelming, unpredictable, or mentally Continue reading
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Beyond Compliance: Sessions at CSUN 2026 That Embraced the Broader Spectrum of Disability and Inclusive Design
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At the CSUN Assistive Technology Conference 2026, I found myself drawn to sessions that widened the frame. Not just sessions about websites, audits, or checklists. Not just sessions about whether something passed or failed. I was most interested in the work that treated disability as broad, lived, and interconnected. The sessions that looked at mobility, Continue reading
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Don’t make me think… like a designer
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You walk up to a door with a big handle that clearly says pull. So you pull. Nothing happens. Then you notice the tiny sign that says PUSH. That moment is small, but it stays with you. You hesitate. You feel a little foolish, even though the problem was not you. The design told you Continue reading
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Impressions from the Zero Project 2026 Conference in Vienna
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I was invited to join the Zero Project Conference in Vienna this year, and I was proud to represent both Intuit and the Magical Bridge Foundation. Across three days, I saw a wide range of disability-focused work, but the strongest message was consistent: accessibility moves forward when disabled people are treated as leaders, not just Continue reading
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Using Maturity Models to Build Accessibility That Lasts
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Accessibility work often starts with urgency. A customer complaint, a legal requirement, a failed audit, or a team member raising their hand and saying, “This isn’t working for everyone.” Those moments matter, but urgency alone doesn’t create durable change. What sustains accessibility over time is structure, shared understanding, and a clear sense of progression. This Continue reading
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How to Tell Better Accessibility Stories with Data (and AI)
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Accessibility work often happens behind the scenes – design thinking sessions, backlog refinements, bug fixes that never make the release notes. Because that effort is invisible, it’s easy for accessibility to be misunderstood, deprioritized, or treated as a checkbox. But when you pair data with narrative, accessibility becomes visible, meaningful, and aligned with shared goals. Continue reading
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Inclusive AI Isn’t New—But How We Use It Matters More Than Ever
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Artificial intelligence might feel like the hot new thing—but for folks working in accessibility, AI has been quietly powering essential tools for decades. Whether it’s reading a street sign out loud, helping someone navigate indoors, or turning spoken words into text, inclusive technology has always been one of the proving grounds for AI. That’s why Continue reading
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If you answer it twice, make it an article
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Most accessibility teams are small and we need to make the most of our available time. Answering questions from designers, developers, PMs, and customer success can be the best use of our time. But it can also be a time waste if we’re constantly answering the same questions. At Intuit, I’ve had the policy of Continue reading
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Accessibility Keyword list for filtering Voice of Customer
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This list of keywords was a collaborative effort that was compiled by accessibility leaders of technology companies. They represent words customers may use that are not necessarily accessibility-specific. You can use these to find the comments that would otherwise be missed. Contribute to this list via the a11y-data-keywords project on GitHub. 508 access technology access Continue reading
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Disability Organization volunteer opportunities in your city
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Volunteering with a disability organization is an incredible opportunity to gain deep empathy for your customers. You can make a sincere impact by sharing your time and resources. The following list was created for fellow Intuit Accessibility Champions to find nearby organizations. Organizations By Location Atlanta PropelATL which focuses on commuter safety and accessibility in Continue reading