Accessibility | Inclusion | Belonging | DEI AF
Ted Drake, Intuit Accessibility Sarah Margolis-Greenbaum, Intuit Accessibility CSUN 2018 Trickle-Down Accessibility – CSUN 2018 from Ted Drake Disclaimer This presentation is not about reducing your support for blind and low-vision. It’s about building better products by expanding your outreach. This topic could be considered controversial, but that’s not the intention. This is about expansion. […]
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I’m happy to announce Sarah Margolis-Greenbaum is the new Head of Accessibility at Intuit. For people who know me primarily through accessibility, this may come as a surprise. I’ve been honored to lead accessibility at Intuit for 15 years. But this isn’t a sudden change. Sarah and I have been planning this transition for two… Continue reading
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You’ve started an AI project and have a good v1. To get here, you probably had to do a lot of checking, adding requests, changing logic, etc. Don’t let that process go to waste. Use this prompt: Based on the work done in this project. Create a test plan that could have been created at… Continue reading
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One of the quieter but important themes at this year’s CSUN Assistive Technology Conference was cognitive accessibility. Accessibility conversations often focus on screen readers, captions, and keyboard navigation. Those are essential. But many of the barriers people face when using technology are not physical. They are cognitive. Interfaces that are confusing, overwhelming, unpredictable, or mentally… Continue reading
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At the CSUN Assistive Technology Conference 2026, I found myself drawn to sessions that widened the frame. Not just sessions about websites, audits, or checklists. Not just sessions about whether something passed or failed. I was most interested in the work that treated disability as broad, lived, and interconnected. The sessions that looked at mobility,… Continue reading
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You walk up to a door with a big handle that clearly says pull. So you pull. Nothing happens. Then you notice the tiny sign that says PUSH. That moment is small, but it stays with you. You hesitate. You feel a little foolish, even though the problem was not you. The design told you… Continue reading
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Most people don’t think about their energy. Day’s are full of physical and cognitive activities, stress, and challenges. If we need a boost, we grab some coffee or rest our eyes for a few minutes. After a bit, we’re ready to jump back in. But many people don’t have endless energy supplies. Physical, cognitive, and… Continue reading
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I was invited to join the Zero Project Conference in Vienna this year, and I was proud to represent both Intuit and the Magical Bridge Foundation. Across three days, I saw a wide range of disability-focused work, but the strongest message was consistent: accessibility moves forward when disabled people are treated as leaders, not just… Continue reading
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Accessibility work often starts with urgency. A customer complaint, a legal requirement, a failed audit, or a team member raising their hand and saying, “This isn’t working for everyone.” Those moments matter, but urgency alone doesn’t create durable change. What sustains accessibility over time is structure, shared understanding, and a clear sense of progression. This… Continue reading
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Accessibility work often happens behind the scenes – design thinking sessions, backlog refinements, bug fixes that never make the release notes. Because that effort is invisible, it’s easy for accessibility to be misunderstood, deprioritized, or treated as a checkbox. But when you pair data with narrative, accessibility becomes visible, meaningful, and aligned with shared goals.… Continue reading
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Preface This document reflects the most accurate guidance I can offer today, based on the current state of accessibility standards, AI tooling, and real-world practice. Both accessibility and AI are evolving quickly. As models improve, platforms change, and new standards emerge, some of the details and recommendations here will need to adapt. The core principles—intentional… Continue reading