When we think of biases and design, we often think of users’ biases. However, throughout the research and design processes, our unconscious biases are the greatest risk to delivering inclusive experiences. From who we include and exclude in our research to how we plan and conduct research to how we analyze findings, it’s crucial that we understand how our unacknowledged biases can perpetuate systems of exclusion.
More resources for Intersectionality and Inclusive Design
Extra Bold, by Ellen Lupton, Jennifer Tobias, and more. Princeton Architectural Press. This is a collection of essays about intersectionality.
Ryan Cole, a Mint engineer and Level 2 Accessibility Champion at Intuit, was inspired by a “follow me home” customer research session with Brandon Biggs to rebuild the iOS app with SwiftUI and a much more accessible interface.
Ryan explains how he, and other Mint engineers, learned how to use SwiftUI and the Accessibility properties: How to Design for Accessibility with Your iOS App. They used Intuit’s Global Engineering Days event to focus their attention on 200 changes. But this wasn’t just about fixing bugs. They also took advantage of SwiftUI to add new features and to transform the app from accessible to delightful.
One of the updates included replacing Mint’s charts with the new iOS Audio Graphs.
To confirm the usability of these graphs, Ryan joined Lucy Greco for a live customer testing session during an Intuit Accessibility Lunch and Learn. Ryan has been a valued member of the Intuit Accessibility Champion program and we look forward to his contributions as he moves to Apple’s accessibility team to work on mobile and wearable technology.
I have a terrible time remembering names and faces. I used to think I was just lazy and not putting in enough effort to memorize and associate names with colors or animals. It’s especially frustrating as a photographer, as I’ve studied the face, lighting, and structure. But then I listened to a podcast about super recognisers: people who have an extreme ability to recognize faces. They have a test you can take to see where you land on the scale of facial recognition and I am in the lower 25%, frankly I guessed so much that I could be anywhere in that quartile.
If we meet and I don’t know your name, it’s not a personal insult. I’ll remember it 10 minutes later…hopefully. With the remote working of COVID, we’re all pretty rusty and it’s probably just a good habit of reintroducing ourselves as we go back to the office. This is especially true when we are wearing face masks.