Category: Intuit
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Using Maturity Models to Build Accessibility That Lasts
Accessibility work often starts with urgency. A customer complaint, a legal requirement, a failed audit, or a team member raising their hand and saying, “This isn’t working for everyone.” Those moments matter, but urgency alone doesn’t create durable change. What sustains accessibility over time is structure, shared understanding, and a clear sense of progression. This…
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Building the Brain of Your Accessibility AI
Preface This document reflects the most accurate guidance I can offer today, based on the current state of accessibility standards, AI tooling, and real-world practice. Both accessibility and AI are evolving quickly. As models improve, platforms change, and new standards emerge, some of the details and recommendations here will need to adapt. The core principles—intentional…
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Don’t Change the Company—Reflect It
Aligning Accessibility with What Already Matters Every company has its own personality. It might be obsessed with speed, driven by design, led by customer feedback, or focused on data. The identity shapes how decisions get made—and if you want accessibility to last, it has to fit right in. I’ve seen accessibility efforts succeed (and survive)…
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From “I” to “We”: Building Lasting Accessibility by Letting Go
When we think about leadership, we often picture a single person standing at the front of the room, confidently sharing big ideas and inspiring the crowd. We imagine a strong individual leading the charge, driving change through personal determination and charisma. But if there’s one lesson I’ve learned from years of working in accessibility and…
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If you answer it twice, make it an article
Most accessibility teams are small and we need to make the most of our available time. Answering questions from designers, developers, PMs, and customer success can be the best use of our time. But it can also be a time waste if we’re constantly answering the same questions. At Intuit, I’ve had the policy of…
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Intuit’s Accessibility Champions Program
Intuit’s Accessibility Champion program enables everyone to become a champion and a roadmap for people to become leaders. This was created to celebrate people making contributions towards accessibility. It highlights people via employee profile badges, congratulatory spotlights, and notifications to managers about their commitment. The program emphasizes customer empathy, disability etiquette, and accessible product design…